AVS Guest House (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or stay at our property.

1. Information We Collect

1.1 Information You Provide

• Contact form submissions (name, phone, email, message)
• Booking enquiries (stay dates, room preferences, guest count)
• Guest registration details at check-in

1.2 Automatically Collected Information

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on our website
• Referral URL

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and process bookings
• Communicate with you about your stay
• Improve our website and services
• Send you relevant updates if you have consented
• Comply with legal obligations

3. Contact Form Data

When you submit our contact form, the information is sent via email directly to our team. We do not store your contact form data in a database. Your information is used solely to respond to your enquiry.

4. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies without your consent. You can disable cookies in your browser settings, but this may affect website functionality.

5. Third-Party Services

We use the following third-party services that may collect data as described in their own privacy policies:

• Google Maps – for our location map embed
• Google Analytics – for anonymised website traffic analysis (if enabled)

6. Data Retention

Contact enquiry emails are retained for a maximum of 12 months. Guest registration records are retained as required by applicable Indian laws. Website analytics data is anonymised and retained for up to 26 months.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last updated” date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: